New Client Openings Available
I specialize in stepping into organizations where things look fine on the surface, but the work feels harder than it should. I can quickly see what’s not working: unclear expectations, inconsistent training, unsafe shortcuts, weak accountability, and workflows that drain time and morale. I diagnose the real issues, build systems that fix them, and train the team so the improvements stick.
Before I come in, teams are often winging it. Employees are frustrated, under-trained, and constantly putting out fires. After I rebuild the workflow, the work gets lighter. People know what to do and how to do it. Communication is clearer. Performance becomes consistent. The environment shifts from chaotic to calm. Those willing to grow adapt quickly and take ownership. Those who aren’t, generally choose to step back allowing the right people to thrive.
I’m not here to manage tasks.
I’m here to:
• Identify operational friction
• Build clear SOPs and repeatable workflows
• Train the team in real-world execution
• Set expectations and accountability structures
• Eliminate unsafe and inefficient practices
• Create a culture where work actually flows
I build systems that make work easier, not heavier.
And once things are running smoothly, my job is done.
I don’t stay to babysit. I stay long enough to ensure the system is functioning, the team is empowered, and the standards are real.
If you’re ready to replace confusion with clarity, excuses with accountability, and stress with confident execution, I can help you get there.
Additional Exclusive Services
At Ellen-Rose Support Solutions, we specialize in helping businesses fix the friction and find their flow. Through expert operational support and strategic systems design, we partner with you to simplify operations and elevate results.
Whether you need reliable day-to-day assistance or high-level solutions that drive growth, we deliver seamless, tailored support empowering you to focus on what matters most.
Basic Foundations Package - Virtual Assistance
Professional support for your daily business needs.
Perfect for: Solopreneurs, coaches, creatives, and busy professionals who need a second brain and extra set of hands.
What’s included:
- Inbox and calendar management
- Data entry and CRM updates
- Travel and event coordination
- Light research and documentation
- Client follow-up and scheduling
Investment:
- Starter Retainer: $400/month for up to 10 hours
- Pro Retainer: $750/month for up to 20 hours
- Hourly Rate: $45/hr (for overflow or one-time support)
Basic Finance & Admin Package - Bookkeeping Services
Keeping your financial house in order.
Perfect for: Small business owners who want to feel confident in their numbers without hiring a full-time bookkeeper.
What’s included:
- Income and expense tracking
- Invoicing and accounts receivable
- Reconciliations and transaction categorization
- Light payroll support
- Reporting prep for tax time
Investment:
- Monthly Retainer: $500–$1,000 depending on transaction volume
- One-Time Cleanup Projects: Starting at $600
- Hourly Rate: $60/hr
Systems & Strategy Package - Operations Consulting
Building the systems that build your business.
Perfect for: Growing service providers or maintenance-based businesses that need structure, documentation, and efficiency.
What’s included:
- SOP creation and documentation
- Process mapping and optimization
- Workflow automation (Buildium, ClickUp, Trello, etc.)
- Technical writing and how-to guides
- Maintenance planning or service programs
Investment:
- Project Packages: $1,500–$2,500 (based on scope)
- Monthly Retainer: Starting at $1,200/month
- Hourly Rate: $75/hr
Operations Excellence Package - Project & Ops Management
Trusted leadership for your next chapter.
Perfect for: Business owners ready to delegate high-level execution and team oversight without hiring full-time leadership.
What’s included:
- Remote project management
- Team coordination and vendor communication
- KPI tracking and reporting
- Scheduling, hiring workflows, systems building
- Strategic planning and accountability
Investment:
- Fractional Ops Manager: $2,500–$4,500+/month depending on involvement
- One-Time Project Management: Starting at $1,800
- Hourly Rate: $85/hr
Add-On Services (Available with any package)
-On-site consulting & project support – travel-based option for hands-on insight when designing SOPs, optimizing workflows, or managing larger operational projects.
What’s included:
- In-person shadowing
- System mapping
- Real-time team observations
Travel costs + day rate apply – custom quote based on location and project scope.
- Document design & template creation – from $150/project
- Internal training PowerPoints – custom quote
Hello...
Ellen-Rose Fitzgerald is the founder of Ellen-Rose Support Solutions, offering virtual and on-site consulting in operations management, executive assistance, SOP development, and project coordination. With a background spanning corporate maintenance leadership, business administration, early childhood education, and professional bookkeeping, she brings a well-rounded, boots-on-the-ground perspective to every client she serves.
After years leading teams and improving systems in fast-paced, high-stakes environments, Ellen-Rose now partners with business owners and organizations ready to grow with less chaos. She helps streamline operations, document workflows, manage back-end systems, and build sustainable processes tailored to each business’s needs. Whether working remotely or traveling on-site for a deeper understanding of your operations, Ellen-Rose delivers practical solutions that support your team and scale your success.
